Great conversations – are they part of your work?

Blimey, in the process of changing all my passwords I noticed a metric of “been busy last qtr”.  I hadn’t added anything to the blog in 2 months. The other metric was rolling through “photos in Facebook”. I see we’d had a busy life as well as a busy work life! So much so we […]

English as a foreign language

Do you work in another language? Many of my colleagues work in English and I notice some differences. Stephan can work all day, make puns and relax over a beer. Taniguchi appears to go to sleep but listens intently, until asked his opinion. Joseph appears to flick between French and English without blinking. Personally I’ve […]

Stop Doing Dumb Things Unconference #SDDT3

Seems like yesterday I was at the Planning Forum’s annual conference, now a major event with 600 people, 3 streams and a frustration of great things you have to miss when you’re presenting! In fact it was the week before but many things are still fresh in the mind. If you were there – what’s […]

A long boring customer journey in business banking

Health warning* – this is a long and detailed customer journey. It only goes to prove the cost incurred in not doing things well, in not listening and in having no systematic way to listen such as wocas – What our customers are saying. Received a phone call from an overseas centre saying they’re my […]