We share your pain

I love this in houseMicrosoft video on getting engineers to share the pain – WSYP – oh that it were true, then the software would have been fixed. It’s such a laugh and MS branding people could get a long way by acknowledging the reputation of laptops…. let alone the engineers by addressing the reputation […]

Simon says…..(A short customer journey)

This experience passed to me by a colleague, Simon. Since I live in Kent and my wife in N Ireland, we use Flybe a lot. I change my tickets a lot as my diary changes and my physical & emotional “customer effort tank” is emptied pretty quickly each time. So we have many similar stories […]