Great conversations – are they part of your work?

Blimey, in the process of changing all my passwords I noticed a metric of “been busy last qtr”.  I hadn’t added anything to the blog in 2 months. The other metric was rolling through “photos in Facebook”. I see we’d had a busy life as well as a busy work life! So much so we […]

Book 2 – how does Best Service Is No Service develop?

It’s an open secret that colleagues Bill Price (US) and David Jaffe (Aus) have been preparing “book 2”. Over the last 6 months Bill has presented some aspects of the work in progress under a working title of “Back to the Customer Future” based on extensive interviews and research in several countries. Last week at […]

Stop Doing Dumb Things Unconference #SDDT3

Seems like yesterday I was at the Planning Forum’s annual conference, now a major event with 600 people, 3 streams and a frustration of great things you have to miss when you’re presenting! In fact it was the week before but many things are still fresh in the mind. If you were there – what’s […]

Is marketing dead? Yes – at least as we knew it

Having a great time at a conference for my French colleagues in Paris today – & thanks for the upgrade and great service at Intercontinental Paris Le Grand. I was asked to give an international perspective on the “new customer” – in fact it’s interesting how transnational the customer is in their behaviours. As indeed are […]