Why do we tolerate poor service?

Most people know that First Direct are the kings of service in retail banking. They’ve topped polls from CoolBrands to thisismoney.co.uk, from Moneywise to MoneySavingExpert.com.  Even more impressive is that they beat the likes of John Lewis to win the Which? 2011 best customer service in Britain award. No mean feat for a bank.  Contrast that […]

“40 years of better. Now in a bank”?

As Virgin Money finally managed to enter the UK High Street banking market we wonder if this will bring an improvement for customers? There newest TV advert proclaims “40 years of better. Now in a bank” and I want to know if this is correct? Have virgin really revolutionised the industries they are currently in […]