How to give ordinary service on web chat

Interesting use of channels by Travelodge. Encouraging use of web chat in “contact us” – but not available all hours. Sort of replacing phone with chat. But since booking problem occurred at weekend, I couldnt use it. So emailed. By noon today nothing back and so tried chat. Felt like talking to a very ordinary […]

Multichannel buying experience

Just been fishing for an iphone 5 as many will be I’m sure. Always fascinating to try and research and buy without help. Start point was with my existing supplier. To access my account I have to renew the password each time – weirdly it seems to not work more than once without reset. Anyway […]