Minimalism in Pro Bono

I’ve had some good conversations over the past week. And they’ve helped me shape some beliefs and thoughts. Both in the context of Budd’s business and the Customer Experience Pro Bono that’s shaping up with well with over 50 people contributing. The energy in the room at a Pro Bono gathering in Smithfield last week […]

Are you into brilliant basics or silver bullets?

I’m often struck by how many businesses look for silver bullets. Other people’s silver bullets at that. We want to visit this or that, we want to copy this or that, where can I get an idea for x or y. One thing I’ve learned from nearly 15+  years of judging awards is that silver […]