This experience passed to me by a colleague, Simon. Since I live in Kent and my wife in N Ireland, we use Flybe a lot. I change my tickets a lot as my diary changes and my physical & emotional “customer effort tank” is emptied pretty quickly each time. So we have many similar stories to tell …but I won’t. Suffice to say Aer Lingus start competing on our route in a few weeks.

“I just tried to change a flight on-line with Flybe through my Flybe account.  Should be simple you think.  Alas no. After struggling for a while I called customer services.  Rather than offering to change the flight for me, they referred me back to the website with the following instructions.

Logical really.  The exact opposite of the path that most regular flybe users would follow!!!!”

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