I was most impressed to find out real time there was a bomb scare near our office in Tottenham Court Rd – and well before it hit the news.

At 12.50pm the Fitzrovia Partnership emailed with a police notification explaining there was an alert and to stay in the building or head away from the area.

At half one there was an update to say move away from the front of the buildings but stay inside.

At half three a final update to say the risk was over but there was still disruption.

What a good use of commercial lists even if it did break a data protection routine.

Proactive communication like this avoids lots of queries, is straight from the horse’s mouth and minimises disruption as much as possible. One of the principles of “The Best Service Is No Service”.

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