See how implementation of workforce management software spurred every member of staff to use their time more effectively – from agent to site director – with new ways of allocating holidays, reporting on performance, managing real time and giving live financial updates to key stakeholders. Abran set a consistent way of working from the start, by using a hosted, tailored TotalView system, from QPC, which delivered low entry costs and the flexibility to scale up rapidly as Abtran continues to win new BPO clients.

Taken from Best Practice Guide 2007 – Professional Planning Forum


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