I got a letter in the post this morning from a windscreen company. It politely told me that Admiral had refused to pay them because they (Admiral) said my insurance cover didn’t cover windscreens.
So a first – asking me the customer to solve the payment problem between two businesses.
Given the company had been referred by Admiral and the guy had checked my insurance document before doing the work, I was sceptical. I found the old policy – I left Admiral after all the customer effort involved in dealing with them and their errors ( see previous blogs). Needless to say I was covered.
I called Admiral and gave them the details and asked them to sort it out with their supplier. I emailed the windscreen company to tell them Admiral were responsible and sorting it out – cc’ing the deputy head of claims and asking that I don’t get to do the work going forward!
Hopefully I won’t……