Budd’s 14th birthday

Today marks Budd’s 14th birthday. Quite a long time in anyone’s career. An absolute pleasure. And when it’s not been, I’ve changed things. Easy for me. But what about you? It got me thinking about 2 things: how time feels & the nature of contracts. In my early career I worked for a great firm […]

It’s a small world after all

I was introduced to a stranger today. She said 3 people had mentioned me in the last week as someone she should meet as she is starting a business. Her first start up. In the first 5 minutes we found we had friends in common and she knew someone who lived in the same road. […]

Self managing teams – 5 things I learned

Tony Hseih’s letter to staff about taking up Holacracy (r) or taking the well paid exit at Zappos prompted some exchanges on Linked In. http://en.wikipedia.org/wiki/Holacracy explains what is meant by Holacracy – self governing groups. The Fast Company post about Tony’s ultimatum to staff is at http://www.fastcompany.com/3044417/zappos-ceo-tony-hsieh-adopt-holacracy-or-leave. And Forbes Magazine gives context and has a good challenge […]

Talking shop at home

From this week’s local Seattle-area Puget Sound Business Journal. Thanks to Bill. Jeff Brotman is co-founder and chairman of retailer Costco. Their great grandfather, Edel Brotman, emigrated from Eastern Europe in the 1800s to Canada, opening a wine and liquor business in Winnipeg. Then in 1923, Samuel Brotman, one of Edel’s 10 children, moved to Tacoma, opening Brotman’s Trading […]

Practice hospitality

Togs. Testing continental quilts. Sleeping bags that go up Everest and or keep soldiers from dying in cold rooms in Salford at minus 40. How to make soft rain. The 3 day week. I got good at table tennis and badminton. My gap year in a physics lab couldn’t end soon enough. Thursday October 10th […]

Great conversations – are they part of your work?

Blimey, in the process of changing all my passwords I noticed a metric of “been busy last qtr”.  I hadn’t added anything to the blog in 2 months. The other metric was rolling through “photos in Facebook”. I see we’d had a busy life as well as a busy work life! So much so we […]

How useful is a wiki

Recently, whilst working within a financial institution an interesting scenario came to light. There was no formal knowledge management system for front line staff. Some agents had manuals that were up to twelve years old, some had produced their own note books and most just asked each other questions. The result was information chaos for […]

How to write a CV

Remember the person reading your CV is your buyer, so before you despatch your individual show case, ask yourself: “is it good enough to make them buy or will it be classed as shoddy goods?” If you read your CV now, what category does it fall into – ‘Buy’ or ‘Bin’? Sue Cooke gives 7 […]

How do I lead my team successfully

As a call centre team leader, you will spend some time leading, some managing and some doing. Leading is different from managing. Leading is very much an emotional talent, while managing is much more a rational one: You are leading when you enable and inspire people You are managing when you control and organise events […]

Coaching – what works and what doesnt

The first question is “Does coaching work at all?”. As a coach, I think it does, but I also think that we have to do more than just believe. There have been many claims for the benefits of coaching, but a lot of `evidence` wilts under the gentlest of pressure. I have seen excellent coaching […]