Budd’s 14th birthday

Today marks Budd’s 14th birthday. Quite a long time in anyone’s career. An absolute pleasure. And when it’s not been, I’ve changed things. Easy for me. But what about you? It got me thinking about 2 things: how time feels & the nature of contracts. In my early career I worked for a great firm […]

It’s a small world after all

I was introduced to a stranger today. She said 3 people had mentioned me in the last week as someone she should meet as she is starting a business. Her first start up. In the first 5 minutes we found we had friends in common and she knew someone who lived in the same road. […]

Self managing teams – 5 things I learned

Tony Hseih’s letter to staff about taking up Holacracy (r) or taking the well paid exit at Zappos prompted some exchanges on Linked In. http://en.wikipedia.org/wiki/Holacracy explains what is meant by Holacracy – self governing groups. The Fast Company post about Tony’s ultimatum to staff is at http://www.fastcompany.com/3044417/zappos-ceo-tony-hsieh-adopt-holacracy-or-leave. And Forbes Magazine gives context and has a good challenge […]

Talking shop at home

From this week’s local Seattle-area Puget Sound Business Journal. Thanks to Bill. Jeff Brotman is co-founder and chairman of retailer Costco. Their great grandfather, Edel Brotman, emigrated from Eastern Europe in the 1800s to Canada, opening a wine and liquor business in Winnipeg. Then in 1923, Samuel Brotman, one of Edel’s 10 children, moved to Tacoma, opening Brotman’s Trading […]

Great conversations – are they part of your work?

Blimey, in the process of changing all my passwords I noticed a metric of “been busy last qtr”.  I hadn’t added anything to the blog in 2 months. The other metric was rolling through “photos in Facebook”. I see we’d had a busy life as well as a busy work life! So much so we […]

Ten examples of crowdsourcing

Companies are seen as the problem not the solution Despite the often trotted out corporate rhetoric about “putting the customer at the centre of everything we do”, for many people, the relationships with their chosen brands has come to represent an “arms length” association. Companies are often seen as the problem rather than the solution. […]

GiffGaff a business strategy based on crowdsourcing and crowdservicing

When Peter Massey, founder of Budd, sent a link to the giffgaff Wikipedia entry it really set off a debate amongst the Budd team. “A great example of what we talk about” sprang to mind. “why are O2 funding it and what are they learning?” and “what a strange name” followed quickly. Tony Weimer looks […]

Food for thought

In this article, Sue Cooke, a Contact Centre Specialist with Budd, helps you think through contact centre growth and the pitfalls of dividing FTE into ‘Sales’ or ‘Service’. Many contact centres start with a fairly small FTE base whilst gauging contact demand, and then gradually increase their FTE number as their contacts increase; some even […]

Social media bringing humanity back to business

In this article, Ian Mapp, a consultant at Budd, examines the organisational urge to be ‘seen to be doing something’ about social media – especially when it negatively impacts the company. He tracks the reasons why companies appear ‘faceless’ to many of their customers and discusses the importance of putting the ‘human element’ back into […]