Performance: Are you heading for the summit or the closed loop?

I had the great pleasure of working with Alan Hinkes last week. It was the start of the 10th year of our Chief Customer Officer Forum and we were honoured to host Alan. Who? What – you’ve never heard of one of the UK’s greatest sporting achievers? Imagine a cyclist who was brave enough to win a race in […]

Actions speak louder than ears

What makes a “doer” i.e. someone who gets stuff done? The kind of person you want on your team every time. The kind of person whose team you want to be on. Fitness, sleep, energy. Pace, delivery, cycle time. Decision making, leadership, success. Fitness, sleep, energy. Pace, delivery, cycle time…… I’ve been thinking about these […]

Would you prioritise differently if your KPIs were pain, hope and death rate?

It’s quite “interesting” to read the political rhetoric of the NHS, the statistics of an ageing population, changes in social care and responsibilities due to cuts to local authority budgets – all whilst experiencing the day to day of a mother with a broken pelvis and elbow who has gone from poorly to very ill […]

It’s a small world after all

I was introduced to a stranger today. She said 3 people had mentioned me in the last week as someone she should meet as she is starting a business. Her first start up. In the first 5 minutes we found we had friends in common and she knew someone who lived in the same road. […]

The way our brains work

Everyone rightly condemns what has happened and is happening in France this week.  But stepping back I am struck by the difference between the news as curated by the news companies and the news as mediated by my friends, both on and off line. And the self serving reactions of politicians & pundits. Thursday I […]